At the first staff meeting of 2013, our CEO, Chris Delucchi, handed out a book called QBQ: The Question Behind the Question, a quick read that takes on blame, victim-thinking, complaining and procrastination in work and life. In it, author John G. Miller aims to answer – appropriately – several questions:
No, it wasn’t the company’s way of trying to tell us something. While the questions seem overtly negative, well, it’s because they are. Miller calls these “Incorrect Questions,” or “IQs.” These are often our first reactions to difficult or frustrating situations. And while we very rarely say them out loud, its not rare for these IQ’s to cross our minds throughout the day, whether at the office or otherwise, we’re all guilty of asking the inevitable, “Why me…?”
When in fact we all know (at least I hope we do!) that this way of thinking never yields the best results.
Miller goes on to explain that by recognizing these IQs, we always have a choice. We can discipline ourselves to look beyond those guttural reactions and ask better ones like:
The questions themselves will lead us to better results.